01
Quotations and hidden faults
A quotation is based on what we can see and test when we inspect the car. Some faults only show once a part is removed or the car is driven. When that happens, we tell you and get your approval before doing extra work, so the final price never changes without your agreement.
02
Information on this website
Prices, times and service details on this website are guides. Starting prices are the lowest normal prices, and the price for your car depends on the car and the fault. Please confirm the details with us in writing before you book.
03
Parts you supply
If you bring your own parts, we cannot vouch for the quality or fit of those parts. Our workmanship warranty covers the work we do, not the parts.
04
Paint and colour matching
We match paint carefully and paint in a heated paint booth, but a repainted panel can differ slightly from older paint around it, especially on faded or sun-damaged cars. The 2-year paint warranty covers the paint work itself, as set out on our warranty page.
05
Inspections and reports
A pre-purchase or health-check report shows the condition of the car on the day we inspected it. It is not a promise that the car has no hidden faults, and it cannot cover anything we could not see or test.
A scan reads the codes the car stores. A code shows where to look, not always the exact cause, so we confirm the cause by testing before we advise a repair.
06
Fahes and Istimara
Whether a car passes Fahes is decided by Fahes, not by us. Our pre-Fahes check helps find and fix likely failures, but it does not promise a pass. The Istimara renewal itself is completed by the owner in the Metrash app.
07
Recovery and partner services
Breakdown recovery runs through our partner recovery company, and wheel alignment is done through a partner. The partner is responsible for its own work.
08
Ceramic coating and appearance work
Ceramic coating protects paint but does not make it scratch-proof. Follow our aftercare advice, including keeping the car dry and unwashed for at least 3 days after coating. Scratches, stone chips, accident damage, harsh washing and neglect are not covered.
09
Personal items and liability
We are not responsible for items left in the car or for faults that were already there. Please take valuables and documents out before handover. We are responsible for damage caused by our own fault, up to the repair cost.
Also read our terms and conditions and privacy policy. Questions? Message us on WhatsApp at +974 3368 6806.